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Long-term

Pre-book your parking on P3, P4 (with charging points and engine heaters) or P7 (with charging points) Long time for guaranteed place.

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Pick up & drop off

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Engine heater

Now you have the option of deciding for yourself when your engine heater should be turned on. You control the activation simply and conveniently by an app, online or SMS and come home to a nice, warm car.

Control your engine heater by app, online or SMS

How it works for app and online

You begin by registering on the website of our partner, QT Systems.

QT Systems website (new window).

After that, you receive a confirmation e-mail with log-in information. You then choose whether you want to control your engine heater by an app or online.

App

Do you have an Android phone? Then you download the app "QT Motorvärmare" via Google Play:

Google Play (new window)

If you have an Iphone you download the app "QT Motorvärmare" via App Store:

App Store (new window)

Enter the information you received in your registration e-mail. Remember that your user name is the mobile number you gave when you registered. You do not need to fill in the information more than once but will instead automatically stay logged in.

Online

Log in on the QT Systems website:

QT Systems website (new window)

You log in using the information you received in your confirmation e-mail. Remember that your user name is the mobile number you gave when you registered. You have the option of changing your password here.

Now you're ready! You can begin using the app or website. You select the engine heater your car is parked next to and then what time you want your vehicle to be heated. When you return from your journey, your car will be nice and warm for your ride home.

How it works for SMS

Pick up your car the same day you parked
Enter the time you want to leave by sending an SMS with the following text – for instance, if you are parked at electrical outlet XXXX: SWEL XXXX 1630 (don't forget the space) to number 72550.

Pick up your car on a given date
Enter the date and time when you want to leave by sending an SMS with the following text – for instance, if you are parked at electrical outlet 9999: SWEL XXXX 1630 0506 (don't forget the space) to number 72550.

1630 = desired time (4.30 p.m.) • 0506 = desired date (June 5)

If you want to change the time
Send a new SMS with a new time/date to number 72550

If you have forgotten the number of your electrical outlet
Send an SMS with the following text: SWEL ? (don't forget the space) to number 72550.

It is important that you send all SMSs from the same mobile phone number.

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Parking contracts

Are you a frequent traveller? Parking places with or without engine heaters are available to rent.

At P6 there are charging points for electric cars and rechargeable (plug-in) hybrid cars. To charge a car, a Type 2 connector is required.

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Reduced mobility

Parking places for people with reduced mobility are located in the parking area P1, located closest to the terminal building. The parking places are not pre-bookable.

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1
How to pre-book
Enter the date and time of entry and exit as well as any campaign code. The system will show you which parking areas and services you can choose from. Click on “More info” to find out more about the parking area or service.
2
Continue to payment
Continue to payment and enter your personal data and payment details. Once you have booked, you will receive confirmation by e-mail.
3
Save directions
Save your confirmation with the QR code as you use it to identify you booking when entering the parking area.

Questions and answers


Frequently asked questions

I have pre-booked but took a ticket at the entrence, what do I do?

When leaving the parking lot, contace customer service via the intercom at the exit and they will help let you out after checking your booking. Do not pay with the ticket you took at the entrence.


How far in advance of my planned entry can I book parking?

Usually about 12 months, but that may vary depending on how we set up our campaigns.


Can I book on short notice?

You cannot book parking if you plan to arrive at the parking lot within 1 hour.


Do I have to come at the exact time I entered for the parking space I booked?

In order for the system to reserve a space, a time must be entered for both entry and exit. You can arrive at the car park you booked up to 2 hours before the time you entered in your booking and exit up to 3 hours after the exit time you entered. You do not need to pay extra or change your booking if you stay within this timeframe.


What happens if I park too soon or leave too late?

The regular daily price for the area will be charged when you park too soon or leave too late. You will be charged when you exit the parking area.


How long can I park my car?

The maximum parking time may vary by season and product but is never more than 90 days no matter whether you prebooked or not. The shortest parking time when prebooking is 24 hours.  


Can I extend my parking if it has already begun?

No, you can’t. You pay the amount exceeding the prepaid total when you exit.


What does it cost if I return home later than I indicated when I booked my parking?

If you exceed the prebooked parking time, an additional fee up to the maximum normal hourly or daily fee is charged. You pay the additional fee using your card at the car park exit gate.


When pre-booking, do I get a specific parking space?

No, you will not get assigned a specific parking space. Some of our parking lots have certain parking spaces are reserved for special parking needs, and these are clearly marked with signs. Besides these spaces, you are welcome to park in any parking space.


Pre-book parking

Do I have to book my parking?

No, you can also come here and select a parking space in an area where there is space available. However, special campaign prices are only available to people who have booked in advance on-line. With a booked space, you are guaranteed parking in the area you selected.


When are the parking areas open?

Our parking areas and Customer Service are open every day, around the clock.


How do I know that my booking has been completed?

A booking confirmation has been sent to the given e-mail address.


Can I cancel or rebook my parking?

Your booking can be cancelled at no charge up to 2 hours before your booked entry time. No money is refunded for a late cancellation or for unused parking time. You can rebook up to 2 hours before your booked entry time.


Payment

What credit cards can I use to pre-book?

You can pay with American Express, Mastercard and Visa.


How do I pay for my pre-booked parking?

You pay when you book your parking.


How do I pay if I do not have pre-booked parking?

You can only pay with debit card or credit card.

At the entrance

Step 1
Parking slip: Take a slip at the barrier. Drive in and park. Keep the slip, you pay when returning at the self service machines or at the exit with a debit/credit card.

Debit/credit card: You register with your card at the barrier at the entrance. Your are then registered in the parking system.

Before exit

Step 2
Parking slip: Enter the slip in the self service machines. You pay with a debit/credit card.

Debit/credit card: If you have registered your card at the entrance you can ignore this step.

At the exit

Step 3
Parking slip: Enter the parking slip in the self service machine at the barrier. You can then exit.

Debit/credit card: Use the same card as registrated at the entrance. You enter your pin code, the parking is payed for and you can thereafter exit.


Can I get a receipt afterwards?

Your booking confirmation is your receipt. If you didn't save it, contact customer service at 010-109 68 00 or parkering@swedavia.se and they'll help you.


I paid at the exit even though I had pre-booked, what do I do now?

Contact our customer service at 010-109 68 00 or by e-mail and they will help you. You can also fill in the form and send it to parking@swedavia.se.


Entry and exit

What do I do when I get to my parking area?

This is what you do when you have pre-booked a parking space.

At the entrance

  • Drive up to the entrance gate of the car park you booked
  • Hold the QR code for your booking up to the QR reader at the entrance.
  • Your booking is scanned and checked.
  • The gate goes up.

At the exit

  • Drive up to the exit gate.
  • Hold the QR code for your booking up to the QR reader at the exit
  • The gate goes up.

What do I do if I have booked parking but the sign at the entrance indicates the area is full when I arrive?

If you have booked a space, then you always have access to the parking area you booked, even if the area is full for other people who want to park.


What happens if I park in the wrong area?

Then you are charged the regular price for the area you parked in. So you should be very careful about checking that you are in the right parking area. Feel free to contact Customer Service using the intercom at the entrance to confirm that you have come to the parking area you booked. Then give the name of the parking area you booked a space in.


Can I leave the parking lot and then drive back in?

No, your booking is only made for one continuous parking. You cannot leave the parking lot and then drive back again on the same booking. Once you leave the parking lot your booking ends.


Booking information

Is there VAT information on my booking confirmation?

Information for accounting purposes and VAT is included in the booking confirmation. If you do not have a confirmation or need more information, you can contact customer service at +46 (0)10-109 68 00 or parkering@swedavia.se.


Parking for people with reduced mobility

Can I book a parking space for people with reduced mobility?

No, people who have a parking permit for reduced mobility have an opportunity to park near the terminal.


Remember to lock your car and remove all valuables

Remember to lock your car and remove all valuables

Swedavia is not liable for any theft or damage to vehicles or property in vehicles parked in Swedavia's parking facilities.


How safe are Swedavia´s parking lots?

All parking lots are checked by security guards around the clock. Furthermore, Swedvia employees move about the parking lots daily.


How long can I park my car?

The maximum parking time may vary by season and product but is never more than 90 days no matter whether you prebooked or not. The shortest parking time when prebooking is 24 hours.  


Petrol station


At LuleÃ¥ Airport there is an unmanned petrol station, Rent & Petroleum. You can pay with Mastercard, Diners Club and Visa.

Rent & Petroleum

Telephone: +46 (0)920 22 20 23
E-mail: info@rpnab.se