Questions and answers

When leaving the parking lot, contace customer service via the intercom at the exit and they will help let you out after checking your booking. Do not pay with the ticket you took at the entrence.

Usually about 12 months, but that may vary depending on how we set up our campaigns.

You cannot book parking if you plan to arrive at the parking lot within 1 hour.

In order for the system to reserve a space, a time must be entered for both entry and exit. You can arrive at the car park you booked up to 2 hours before the time you entered in your booking and exit up to 3 hours after the exit time you entered. You do not need to pay extra or change your booking if you stay within this timeframe.

The regular daily price for the area will be charged when you park too soon or leave too late. You will be charged when you exit the parking area.

No, you can’t. As long as you have started parking, you cannot extend it. You pay the amount exceeding the prepaid total when you exit.

The maximum parking time may vary by season and product but is never more than 90 days no matter whether you prebooked or not. The shortest parking time when prebooking is 24 hours.  

If you exceed the prebooked parking time, an additional fee up to the maximum normal hourly or daily fee is charged. You pay the additional fee using your card at the car park exit gate.

No, you will not get assigned a specific parking space. Some of our parking lots have certain parking spaces are reserved for special parking needs, and these are clearly marked with signs. Besides these spaces, you are welcome to park in any parking space.

If you have pre-booked your parking, you'll find a link in your booking confirmation. There you'll find directions as well as GPS coordinates to your pre-booked parking.
If you have not pre-booked your parking, you'll find a map over our parking lots here.

Yes, under All car parks there is information on each car park if it is possible to charge the car in the car park.

You pay a start-up fee and for the actual kWh you charge your car with. Create your recharge account on our partner Virta's site.

No, you can also come here and select a parking space in an area where there is space available. However, special campaign prices are only available to people who have booked in advance on-line. With a booked space, you are guaranteed parking in the area you selected.

Our parking areas and Customer Service are open every day, around the clock.

A booking confirmation has been sent to the given e-mail address.

Your booking can be cancelled at no charge up to 2 hours before your booked entry time. No money is refunded for a late cancellation or for unused parking time. You can change your booking up to 2 hours before your booked entry time.

Read the terms and conditions here

You can pay with American Express, Mastercard and Visa.

You pay when you book your parking.

With a ticket

Take a ticket at the gate before you enter. Drive in and park. Save the ticket – you then pay before you exit at an automated machine in the terminal. You can also pay by credit/debit card at the car park exit gate.

By card

Register your parking using a credit/debit card right at the gate before you enter. You then pay with your card when you exit the car park, at the exit gate.

Contactless payment

Is your credit/debit card approved for contactless payment via Apple Pay, Google Pay or Samsung Pay? Then you can pay by tapping your card and drive in and out of the car park with a tap. You can also drive in by taking a ticket and then pay for the ticket with a tap at an automated machine or at the exit gate.

Your booking confirmation is your receipt. If you didn't save it, contact customer service at 010-109 68 00 or parkering@swedavia.se and they'll help you.

Contact our customer service at 010-109 68 00 or by e-mail and they will help you. You can also fill in the form and send it to parking@swedavia.se.

At the entrance

• Check to make sure you have come to the right parking area, that is, the area you booked.
• Drive up to the road gate and wait while the system reads and identifies your vehicle registration number. Your booking is identified, an entry ticket is automatically printed and the gate goes up.
• Do not press the button to get a ticket after the system has identified your registration number.

At the exit

• Drive up to the exit gate. 
• A camera reads your vehicle registration number.
• Wait until the gate goes up.

Should this not work, please press the button with the telephone symbol and wait for assistance. We are staffed around the clock in order to help you.

Parking at P57 Express outdoor

If you have booked at P57 Express outdoor you use the QR code on your confirmation to identify your order.

At the entrance

• Drive up to the entrance gate of the car park you booked
• Have your confirmation e-mail with the QR code ready. Hold the QR code up to the QR reader
• Your booking is checked and the gate will open

At the exit

• Drive up to the exit gate.
• Read the QR code with the QR reader
• The gate will open

If you have a problem or are unsure how it works, press the help intercom button.

If you have booked a space, then you always have access to the parking area you booked, even if the area is full for other people who want to park.

Then you are charged the regular price for the area you parked in. So you should be very careful about checking that you are in the right parking area. Feel free to contact Customer Service using the intercom at the entrance to confirm that you have come to the parking area you booked. Then give the name of the parking area you booked a space in.

No, unused parking time is not reimbursed.

No, your booking is only made for one continuous parking. You cannot leave the parking lot and then drive back again on the same booking. Once you leave the parking lot your booking ends.

Information for accounting purposes and VAT is included in the booking confirmation. If you do not have a confirmation or need more information, you can contact customer service at +46 (0)10-109 68 00 or parkering@swedavia.se.

No, people who have a parking permit for reduced mobility have an opportunity to park near the terminal.

Swedavia is not liable for any theft or damage to vehicles or property in vehicles parked in Swedavia's parking facilities.

All parking lots are checked by security guards around the clock. Furthermore, Swedvia employees move about the parking lots daily.

You can take bus Swedavia P2 Beta Long term parking. The bus route is as follows: Parking P2 Beta, car rental area, Jumbo Stay, Terminal 4, Terminal 2 and 3, Parking P2 Beta.

Between 04.00-09.00 and 12.00-19.00, the bus departs every 10 minutes. Between 19.00-01.00 and 09.00-12.00 the bus departs every 12 minutes with the exception between 01.00-04.00 when the bus departs every 15 minutes.

The transfer bus between the long term parking lot and the terminals is free of charge.

You can take bus Swedavia P3 Alfa Long term parking. The bus route is as follows: Parking P3 Alfa, Radisson Blu Arlandia, Jumbo Stay, Terminal 4, Terminal 2 and 3, Parking P3 Alfa.

The bus departs every 15 minutes between 04.00-01.00. Between 01.00-04.00, the bus will depart every 20 minutes.

The transfer bus between the long term parking lot and the terminals is free of charge.

No due to the expansion of Terminal 5, with for instance a new security control, there are no longer any bus stops at Terminal 5. If you are flying from or landing at Terminal 5, take the bus to/from Terminal 4.

It takes approximately 5-7 minutes to walk from the bus stop at Terminal 4 to Terminal 5. The walk is indoors via SkyCity.

For those picking up passengers at Terminal 5.

For those who pick up pessengers at Terminal 2 and 3.