Frequently asked questions
For a good start to your journey, we recommend that passengers follow our concrete tips for how you can prepare ahead of time and what is important to keep in mind when you arrive at the airport.
7 tips if you're flying this summer
✔ Find out when you should be at the airport.
✔ Subscribe to your flight and get updates in Swedavia's app.
✔ Find out what rules your airline has for hand baggage.
✔ Check which terminal your flight leaves from.
✔ Check in online from home or in a machine at the airport. If your airline doesn't offer these services or if you travel with special baggage, check in at a manned desk.
✔ Print your bag tag and leave your baggage in the indicated Bag drop zone.
✔ Prepare for the security checkpoint.
Before you travel
As a general guideline, we recommend that passengers flying elsewhere in Europe should arrive at the airport 2.5-2 hours before their departure. It is recommended that passengers flying outside Europe be at the airport 3.5-3 hours before their departure.
Passengers are always responsible for making sure about what applies for their particular flight through their airline and for keeping informed through updates.
If it is possible to check in online, that is usually preferable. Some airlines charge extra if you check in at the airport.
When you check in online from home, you're already one step ahead in the process before you arrive at the airport. If you travel with only hand baggage, you can go straight to the security checkpoint when you get to the airport.
Please note that even if you check in online from home, you must check in your baggage at the airport. Go to the automated check-in machine in the departure hall so that you can print out your bag tags.
The maximum size for your hand baggage can vary depending on your airline. To find out what size your hand baggage can be, please contact your airline. Find contact information for all airlines here.
Containers with liquids must be placed in a transparent one-litre resealable plastic bag. Each container may hold up to 100 millilitres.
More information about liquids in hand baggage can be found here.
The maximum weight for your checked baggage can vary depending on your airline. To find out what weight your checked baggage can be, please contact your airline. Find contact information for all airlines here.
Label your baggage with name and address. A tip is to also put a note containing the same information inside your bag. If your baggage should get lost or the bag tag should fall off, you can let the neccessary people know that your name and address can be found in the bag. This simplifies the identification process.
When travelling abroad you need to be able to present a passport or a national ID card. Check what rules applies for a national ID card on your destination.
You don't need a passport or national ID card to fly domestic.
When you travel to countries within the the Schengen cooperation area, there will be no border check in conjunction with your arrival. However, some airlines still require a valid passport or national ID in conjunction with the flight. You will also need to verify your identity with a passport or national ID during your stay in the country you are visiting. We therefore recommend that passengers always bring a valid passport and ID.
What travel documents you need to bring depends upon your destination. Please note that some countries demand you hava a visa. Check what the rules are for your destination.
What travel documents you need to bring on your trip depends on your destination. Check with your airline which documents are needed for your travels and how to get travel ready at home by submitting the documents digitally. Also make sure to check if the destination has any restrictions. Find contact information for all airlines here.
Make sure that you meet the travel requirements for your final destination/country and for any country where you have a connecting flight. You can read more at Sweden Abroad.
Be sure to stay informed since travel entry restrictions may change on short notice. Before you travel to the airport, it is your duty as a passenger to find out what travel restrictions apply for your destination. For information about your destination, contact, for example, the Swedish Ministry for Foreign Affairs.
Temporary passports for Swedish citizens can be issued by the police at Stockholm Arlanda Airport. It is about a 10-minute walk from the terminals to the police station. Follow the signs from SkyCity towards the police.
From Stockholm centre you take the E4 northwards and follow signs towards Stockholm Arlanda Airport. From Uppsala, you follow E4 southwards and follow signs towards Stockholm Arlanda Airport.
There are both short term and long term parking at Arlanda. You can also choose between parking in a garage or outside. If you drive an electric or hybrid car, there are possibilities to charge your car at the airport.
Follow the signs to P Ankommande/P Avgående Terminal 2 (Terminal 2 parking for arriving/departing passengers).
If you are flying from Terminal 4 and are being dropped off by a private car, follow the orange signs for Parkering Lämna Terminal 4 (‘Parking Drop-Off Terminal 4’). All passengers flying from Terminal 4 will arrive at Terminal 5. If you are picking up arriving passengers, follow the signs to P Ankommande Terminal 5 (Terminal 5 parking for arriving passengers).
Follow the signs to P Ankommande/P Avgående Terminal 5 (Terminal 5 parking for arriving/departing passengers).
If you want to change something in your booking, such as a misspelled name, please contact your airline.
Practical airport information
- Enter your booking reference or scan your passport using the touch screen and follow the instructions.
- Your boarding card and bag tag(s) are printed when you’re finished.
- Attach the bag tag(s) to all your baggage for check-in. Fasten the tag around the handle of the bag with the bar code facing out. Don’t forget to save your baggage receipt.
The automated machines are located in the terminals as well as in SkyCity. See the airport map for more specific locations.
If you’ve checked in, have your boarding card and are travelling only with hand baggage, go straight to the security checkpoint.
Please note that the wait times for security that we show on our website and in our app are real time. You can therefore not use these times to plan what time to arrive at the airport as the wait times can change quickly.
If can't check in online or using a machine at the airport, please go to a manned desk.
Baggage and Bag drop
When you get to the airport, go to one of the machines in SkyCity or in the departure hall. There you can print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to your indicated Bag drop zone and leave your bag on the belt.
When you get to the airport and check in using one of the machines in SkyCity or in the departure hall you can also print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to your indicated Bag drop zone and leave your bag on the belt.
With Bagdrop, you check in your baggage yourself quickly and easily. Check with your airline if they offer bag drop and how far in advance you can leave your luggage.
- Place your bag on the conveyor belt (one bag at a time).
- Follow the instructions on the screen. Start to scan your baggage tag.
- Wait until you see that the bag is carried along on the conveyor belt.
- Once check-in is complete you get a confirmation on the screen.
- Now you are ready for the security check.
Now, you're ready for the security checkpoint.
Air France, Finnair and KLM offer Bag drop in Terminal 2. When you've gotten your bag tag in the machine, go to your indicated Bag drop desk and leave your bag on the belt.
Several airlines offer Bag drop. When you've printed your bag tag in the machine, go to your indicated Bag drop zone. You can see which zone is used by your airline below.
Terminal 5, Zone 2: Austrian, Eurowings, Lufthansa, Norwegian, Sunclass Airlines and Swiss.
Terminal 5, Zone 6: IcelandAir, Apollo Novair, SAS and TUI.
Yes, some airlines have the option of receiving luggage the day/evening before, but always check with your airline what applies.
In Terminal 5 there are two security checkpoints, the F-checkpoint with associated gates F26-F69 and 1–10 and the D-checkpoint with associated gates 11–24 and 1–10. The opening hours for these can be found here.
You reach all gates in terminals 4 and 5 via three different security checkpoints. See waiting times in the Swedavia app or on the web.
No, the screening of passengers and baggage is exactly the same as before and is based on EU-wide regulations for aviation safety and security. So there have been no regulatory changes that account for the longer wait, but nor is it possible to speed up screening in a situation where passengers are running tight on time.
Since the terminal’s gate area is connected via the new walkway with Terminal 5 after the security checkpoint, passengers flying to and from Terminal 4 can use the international functions in Terminal 5, including border control for travel outside the Schengen area and customs on arrival. As a result, the terminal will now be used for both domestic and international traffic.
Yes, that’s possible. Passengers, no matter what their airline, who are checked in and are flying only with hand baggage can go through the security checkpoint in Terminal 4 to reach any gate in Terminal 4 or Terminal 5. There is a new walkway after the security checkpoint that connects the old Terminal 4 with Terminal 5.
Lost and found
Items found at the airport (no matter which terminal) are administered by Smarte Carte on Level 1 in Terminal 5. Once you're there, follow the signs marked "Effektförvaring/Lost and Found".
If you've lost something onboard an aircraft, please contact you airline.
What the airport has to offer
We are currently developing a new marketplace, which will gradually open starting in the latter part of 2023. It is one of the largest investments in food and beverage outlets at the airport ever.
In the meanwhile, you can find our current offer of food and beverages here and shopping here.
At Stockholm Arlanda Airport, you'll find several lounges. In Terminal 2 you'll find Pearl Lounge. In Terminal 5, you'll find American Express Pop-up Lounge, Pearl Lounge and SAS Lounge. There is also United Spaces Business Lounge which is located in Office One, a buildning next to the main airport building.