Frequently asked questions

The maximum size for your hand baggage can vary depending on your airline. To find out what size your hand baggage can be, please contact your airline. Find contact information for all airlines here.

Containers with liquids must be placed in a transparent one-litre resealable plastic bag. Each container may hold up to 100 millilitres. Examples of liquids are drinks, creams and gels.

More information about liquids in hand baggage can be found here.

The maximum weight for your checked baggage can vary depending on your airline. To find out what weight your checked baggage can be, please contact your airline. Find contact information for all airlines here.

Label your baggage with name and address. A tip is to also put a note containing the same information inside your bag. If your baggage should get lost or the bag tag should fall off, you can let the neccessary people know that your name and address can be found in the bag. This simplifies the identification process.

When travelling abroad you need to be able to present a passport or a national ID card. Check what rules applies for a national ID card on your destination.

You don't need a passport or national ID card to fly domestic.

What travel documents you need to bring depends upon your destination. Please note that some countries demand you hava a visa. Check what the rules are for your destination.

What travel documents you need to bring on your trip depends on your destination. Check with your airline which documents are needed for your travels and how to get travel ready at home by submitting the documents digitally. Also make sure to check if the destination has any restrictions. 

Find contact information for all airlines here.

If you are coming from the direction of Oslo, Malmö, Karlstad or Stockholm, you follow the road signs with the Göteborg Landvetter Airport symbol when you approach Gothenburg. It takes 20 minutes to travel from Gothenburg centre to the airport.

Yes, several bus companies stop at the airport. See more information here.

There are both short term and long term parking at Arlanda. You can also choose between parking in a garage or outside. If you drive an electric or hybrid car, there are possibilities to charge your car at the airport.

Pre-book parking here.

If you are going to pick up or drop off someone, go to the short-term parking P10 Pick up & drop off with a one-minute walk to the terminal.

Read more about the payment options here.

If you want to change something in your booking, such as a misspelled name, please contact your airline.

Find contact information here.

If you have any questions, please contact your airline.

Find contact information here.

If you want to add extra baggage, please contact your airline.

Find contact information here.

1. Enter your booking reference or scan your passport using the touch screen and follow the instructions.
2. Your boarding card and bag tag(s) are printed when you’re finished. If you already have a digital boarding card you don't have to print a new one.
3. Attach the bag tag(s) to all your baggage for check-in. Fasten the tag around the handle of the bag with the bar code facing out. Don’t forget to save your baggage receipt.

If you’ve checked in, have your boarding card and are travelling only with hand baggage, go straight to the security checkpoint.

Please note that the wait times for security that we show on our website and in our app are real time. You can therefore not use these times to plan what time to arrive at the airport as the wait times can change quickly.

If can't check in online or using a machine at the airport, please go to a manual, staffed, desk.

When you get to the airport, go to one of the self-service machines in the departure hall. There you can print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to your Bag drop desk and leave your bag on the belt.

When you get to the airport and check in using one of the self-service machines in the departure hall you can also print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to your Bag drop desk and leave your bag on the belt.

With Bag Drop, you check in your baggage yourself quickly and easily. Check with your airline if they offer Bag Drop and how far in advance you can leave your luggage.

1. Place your bag on the conveyor belt (one bag at a time).
2. Follow the instructions on the screen. Start to scan your baggage tag. 
3. Wait until you see that the bag is carried along on the conveyor belt.
4. Once check-in is complete you get a confirmation on the screen.
5. Now you are ready for the security check.

Now, you're ready for the security checkpoint.

Are you taking skis, a golf bag, a pushchair/stroller or other odd baggage? In that case, you must go first to your check-in counter to have it tagged and then to the odd baggage drop-off.

Read more about odd bagagge here.

When you arrive at the security checkpoint you should have:

• Removed all outerclothing and headgear.
• Removed belts and large metal jewellery.
• Emptied your pockets of loose items such as coins.
• Taken out your 1 litre bag with liquids, larger electronics and your mobile phone so as to put them separatly in a tray on the belt.

If you get ready before you reach the security checkpoint, screening will go more smoothly.

Find more information here.

You, or your hand luggage, may in a way go through the security check twice, which increases the waiting time for both you and other travelers. Then the security inspector must detect on an X-ray that you have electronics in the bag, they must look for you and ask you to pick up the electronics, and then let it pass through the X-ray again.

The technology in the new security control in Terminal 5 at Stockholm Arlanda Airport is different from that in other security controls at Arlanda and Swedavia's other airports. It is this technology that allows travellers to keep liquids and electronics in their bag when going through security in Arlanda's Terminal 5. Liquids and electronics still have to be removed in other security controls.

Items left behind at the airport are handled by Swedavia. You can search for what you've left behind in the MissingX search service, which is regularly updated with found items. Found items are kept for 3 months. 

To retrieve lost property, please contact Swedavia's information desk in the departure hall. You can also send an email to lostandfound.got@swedavia.se.

An administrative fee of 60–250 SEK is charged when collecting lost property. Only card payment is accepted.

Found items are kept for 3 months.

Swedavia handles the majority of items found onboard.

Other airlines use ground handling agents for their lost and found services. See contact details here.

You can search for lost items in the MissingX service, which is regularly updated with newly found belongings.

To collect lost items, visit Swedavia’s information desk in the departure hall. You can also send an email to hittegods.got@swedavia.se

An administrative fee of 60–250 SEK is charged upon collection. Card payment only.

Found items are kept for 3 months.

If you have left something on the airport bus, please contact Flygbussarna Lost and Found.